Gallup Organization has been looking at employee engagement for many years. They've famously found that only a small percentage of our workforce is actively engaged at their jobs. Often, company discussions about people policies center around employee well-being as an...
culture
Here are articles on culture
Internet: mass manipulation tool?
I'm downloading Trust Me, I'm Lying by Ryan Holiday, about media manipulation on the internet, at the recommendation of a professional journalist friend. As I read a few of Ryan's blog articles and PR interviews from the book, I'm struck by how much his experience...
How do you find real community in a wired world?
I really enjoyed Marina Keegan's article "The Opposite of Loneliness." The word I'd use as the opposite of loneliness is "community." Community has been shown to be an important part of a happy, fulfilling life. Of course, there's no economic model attached to...
Our Intuitive Knowledge Isn’t Always Right!
I was recently listening to a lecturer discuss how risk-taking is an integral part of "the entrepreneurial mindset." He was very inspirational. Unfortunately, he was also flat-out wrong. There has been a lot of research into the psychological qualities of...
Meritocracy: A Fine, But Mythological, Idea
I love the idea of a meritocracy! It's a glorious myth that makes a wonderful story. But if you look at how resources, wealth, prestige, etc. get distributed, it's very hard to make a case for meritocracy. It's no surprise we believe in meritocracy. We spend our...
Why I Like Paper
A reader wrote in: I read your suggestion about the 3×5 pad and it sucks! That's because I hate paper and pen note-taking. I want something that I can carry with me anywhere on my handheld and which will also prompt me, just like a personal assistant, not something...
Use Social Media to Trumpet Your *Real* Awesomeness!
"Thousands of people just like you are sharing, right now!" says a social media site. Then, I suppose, my sharing would be utterly redundant. And my following their streams would be an exercise in narcissistic boredom. Is this *really* the pinnacle of human...
Should we take personal responsibility for business’s impact?
Many businesses do things that are legal, are in fact good business practice, but which are shown later to have bad effects for society. In some cases, these effects are huge. For example, the contribution of fast food cooking and recipe practices to obesity and heart...
If you want to reward your customers, reward them!
I went shopping at RITE-AID today and saw one of my favorite products advertised as: "Buy 2, get $2 off your next purchase." I grabbed two bottles and made my way to the register … where the clerk informed me that I could only get the deal if I had their frequent...
Know the Lifetime Value of Your Customers
When that lone customer arrives at your restaurant on a busy night, it's tempting to make him or her wait, in favor of the party of 12 that's sure to rack up a huge bill. But it just might not be wise. When you're deciding how to structure your business, who to give...