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A leader can be brought down by a single follower’s actions. How can a leader reduce the risk?

 
We dream great dreams and set goals so huge we need organizations to achieve them. Where people organize, leaders emerge. We want to be those leaders.

Leaders become the focus of an organization’s results. When things go right, leaders get the credit, glory, and money. Jack Welch receives the praise, but his accomplishments took 305,000 employees twenty years to produce.

When things go wrong, leaders can take the fall. The Middle East peace process is regularly derailed by disgruntled people largely acting alone, and it sets back the efforts—and eventually credibility—of the leaders by decades.

Good decisions minimize risk

One way to decrease downside risk is by helping your people make good decisions about what and what not to do. Sales programs teach that decisions are made with emotion. Logic is only used to justify the decision. So you’ll have to work with the emotions of your organization. (By the way, this is why I believe the current compliance fad won’t stem unethical business behavior. Compliance is about setting up and following rules. Rules are left-brain, logical thinking. Without addressing the underlying emotional drives, the pressure to win by any means possible will eventually resurface.)

People take emotional cues by watching their leaders. They don’t listen to speeches. They don’t read laminated wallet-cards espousing values. They learn how to act by watching you, especially when you’re off-balance and your guard is down.

So first off, give your own values a good spring cleaning. The last few years have shown us business leaders who have acted immorally, unethically, and sometimes illegally to succeed in business. If you set a bad example, people will follow, you’ll get into trouble, and frankly, you’ll deserve it.

Do you charge occasional personal expenses to the business? Do you develop a blind spot when your company violates a little regulation here or there? “After all,” you’ll say at your arraignment, “it’s no big deal. Everyone does it.” Beware! Your organization will be watching and magnifying the values you demonstrate. So clean up your act now. You don’t want John Grisham turning your story into a best-selling novel.

You want your company infused with clear, consistent values that people can use to make decisions. Johnson & Johnson’s credo clearly spells out J&J’s values: customer well-being, employee well-being, community well-being, and shareholder well-being. In that order. It’s so clear that every employee can use the credo to know when to act, and when to stop. Given the credo, J&J’s famous Tylenol recall makes complete sense.

Propagate values via stories

People learn values through stories. The way a story’s hero behaves tells listeners what values are Good. The Evil Villain demonstrates Bad Values.

Businesses develop myths that illustrate their values. Nordstrom’s devotion to their customer return policy shines in the story of an employee giving a customer a refund for returning tires, even though Nordstrom’s is a clothing store. A FedEx employee made good on the overnight promise by renting a helicopter in a storm to deliver a single package on time. These are the legends that convey the important values.

Telling stories isn’t enough. Watch for people who embody good, values-based decisions and give them public recognition. Celebrate not only their results, but the values they’ve shown while getting the results.

On the other side, come down quick and hard when someone knowingly crosses the line. If it’s bad, it’s a firing offense. And don’t reward the right outcome when it’s reached by doing the wrong thing. If a salesperson makes quota by lying to customers, don’t say, “Shame shame” and still pay their bonus. That’s a mixed message, and a mixed message sends no message. Your salesperson—and everyone else—will notice the bonus and ignore the shame. Only pay them for the sales they brought in ethically. If they quit, celebrate; that’s one unethical salesperson who won’t be landing you in jail. If they shape up, celebrate; you’ve made a difference. Either way, you’ve sent a powerful message that doing things right is important.

Discuss decisions to surface values

Of course, you’d rather just hire good people to begin with, people who act with integrity once they’re on board. You can’t just ask someone in a job interview what their values are and expect an accurate answer. Most people don’t know their values. But decisions are where values kick into action. So ask candidates open-ended questions about past decisions (recent past behavior predicts future behavior fairly well). Their answers will imply values. If they don’t have relevant past experience, hypothetical questions are next-best. “There’s a regulation that is keeping you from doing your job. Everyone knows the regulation is there for historical reasons only, breaking it won’t hurt anyone, and it will result in great profits for the firm. What do you do? How do you justify your decision to your manager?”

These are process questions; they ask for reflection on how things get done. Encourage regular process discussions. They get people used to thinking about what’s OK and what’s not. If business is fast-paced or requires big risks, openly questioning how business is happening make it more likely to bring outside-the-bounds schemes to light early.

Ignoring process and focusing solely on outcomes is dangerous. It’s one way to encourage deliberate tomfoolery. In reports of Enron’s collapse, Jeff Skilling never told employees to act unethically. He simply demanded extreme results and made it clear any behavior was acceptable to produce them. In the recent Abu Ghraib prison scandal, the alleged command to “soften up” prisoners for interrogation turned into torture. A simple process comment could have avoided the scandals: “By the way, here’s a copy of the Geneva Convention. Stay within these bounds.”

Your goal is to get people feeling accountable for their own actions and making value-aligned judgments. Trader Nick Leeson brought down Barings Bank through ongoing fraud. In his book, he’s amazed that his bosses didn’t stop him. Yes, their oversight was shoddy. But their preparation was even worse. Those bosses never cultivated Leeson’s feeling of personal accountability for his actions. Even after serving prison time and writing his book, he was still looking to them to be his conscience.

You grow personal accountability by treating people as adults. Discuss their decisions frankly. Make them understand you’re counting on their good judgment. Give them authority, but only when you’re confident they can use it responsibly. If things go wrong, hold them accountable for recovery and learning from the mistakes. And beware of micro-management! Telling people every detail of how things must get done lets them run on automatic, rather than take responsibility for making the right choices.

If you haven’t the luxury of being sure of people before handing them the reins, try surprise “decision audits” from time to time. Drop by a project, ask about recent decisions, and discuss how those decisions were made. Don’t micro-manage, but simply take in information to understand how values are playing out. Have your managers hold similar audits, and as long as they’re taken seriously, you’ll build a culture that expresses your values.

Ultimately, that’s the best you can do. A leader will always be responsible for the sins of the followers. Alas, that’s the nature of the job. We can tell people the rules, but we minimize our risk through values as well as rules. By modeling clear values, discussing them, and incorporating them into the way decisions get made, we can make it much more likely our organization will do the right things.

© 2004 by Stever Robbins. All rights reserved in all media.

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All of the talk about “leadership” often ignores the fact that leadership is powerful at any and all levels—and that you do not need to be heading up an organization to be an effective leader. Some of the most effective business people that I know are in roles that are not supervisory. But they can move teams and individuals better than some (most) managers—precisely because they know when it’s appropriate to lead and when it’s appropriate to follow. Many so-called “leaders” have not mastered this! How would you respond?

“Lead, follow, or get out of the way.”—Anonymous

If you have ever been on a team with more than one self-styled leader, you have seen dysfunction at its finest. In-fighting, lack of agreement, sneakiness, and outright sabotage cause things to crash and burn. But is anyone surprised? If you’re a “leader” on a team, asking how you can lead or follow, you may have already failed. “Lead or follow” makes it sound like the two are mutually exclusive. Not so. The confusion comes because we don’t know what it means to lead.

“Too many cooks spoil the broth.” It happens mainly when everyone is trying to tell everyone else what to do. That isn’t leading; that’s micromanaging, and it’s not part of the leader’s job.

A leader’s job is to ensure the success of the organization—no matter who reports to whom in any given group. At every moment she should be asking, “Is what I’m doing helping the group to succeed?” Sometimes we think we are helping, but we are just raising the group’s blood pressure with our behavior. You might even ask the group, in addition to yourself. If the answer is yes, you are doing the right thing; keep doing it. If the answer is no, stop! Decide you’ll start being part of the solution, and find a way to bring your basic leadership skills to the fore.

Setting the course

Your basic job is setting direction, not giving directions. If it’s your organization you are working with, by all means make sure to assert yourself in determining the highest-level goals of the group. But if you are in a group where it’s not your responsibility to set direction, then don’t. Only do it if the team has no charter and the team has not previously agreed on direction.

The group was presumably assembled for a reason—that’s the charter. Help remind the group why it exists, but don’t go changing its reason. If the basic charter must change, that’s the job of the group’s sponsor. Of course, in the extremely unlikely event you run across the group with no clear charter and no clear owner, consider it an invite for a land grab. Cram your direction down the team’s throat, and enlarge your empire just a bit more.

Ducks in a row

Another aspect of your job is aligning teams. Usually you align your own team, but nothing says you can’t spread the love when working with others. Once the goals are clear, help everyone match their part of the job. Offer your help to the group, but don’t force yourself on them. If you see someone screwing up big time, ask them questions to explore the link between their actions and their goals. Be humble! Ask with genuine curiosity, “Could you help me understand the link between the insanity you’re engaged in and what you believe to be the goal?”

Sometimes you’ll learn the insanity makes sense, and you’re wrong. They’re doing something you never thought of. Other times, you will find you must ask further questions to help them understand where their plans need shoring up. If they remain dead set on the wrong course, it’s your call: Let them learn or make a stink. In my experience, if someone is smart, it’s usually safest to give them the benefit of the doubt. They may surprise you. If you decide to battle, think carefully. Choose battles wisely, as they’re a poor use of time and, often, issues that seem earth-shattering now just aren’t in the long run.

Is this leading or following? You are certainly following the group charter. You are certainly helping group members figure out how to support the group. And as long as you are committed to the success of the group, you are leading. Even if you aren’t the one giving directions.

Support your mates

The other leadership skill you can bring to any group is support. Toss out the image of leader as someone in the 37th floor office, aloof from the teeming masses. When work is getting done, the leader is the least important team member. Your job is to make it easy for everyone else to get their jobs done. If that means taking out the trash and picking up low fat, low carb, organic pizza for the team so they can work straight through, then so be it. And you can really go the extra mile and (don’t faint) support a team even if it isn’t yours! If that’s what is needed to help the business succeed, go for it. It’s a much needed, often hyped, but rarely practiced virtue called teamwork.
Is taking out the trash leading or following? It doesn’t matter. It’s getting the job done.

So you like control. Get over it. When you’re in a team, don’t ask whether or not you’re leading it; ask whether or not you’re contributing to its success. Stop being dazzled by your own brilliance. Spend your time helping people know where they are going, link their actions to the goals, and support them as they get there. You’ll be perceived as a leader, regardless of title. The team will succeed, the business will succeed, and you can say, “I helped.”

“But wait,” you say, “how will I make sure I’m making a difference that matters if I’m just taking out the trash?” That’s the point. Sometimes, taking out the trash is the most powerful way to lead. Remember, two billion years from now, we’ll all be a frozen hunk of ice, so don’t sweat the small stuff, and fighting over leading a team is small stuff.

© 2004 by Stever Robbins. All rights reserved in all media.

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Eighteen months after starting this column, business leadership still hasn’t reached perfection. Haven’t they been reading? Why is good leadership still so rare?

Maybe it’s because we use a whacked-out definition of leadership. “Leader” has become code for “rich guy with an impressive title who orders others around.” But leading by giving orders left and right with no accountability doesn’t work. We’re living in a world of low loyalty, high mobility, and extreme uncertainty. “Push” leadership will push people right out the door. We need leaders who inspire others to follow, who engender loyalty. We need leaders who practice “pull” leadership.

Pull leaders don’t give orders; they create social systems that inspire people to join

They do it using principles that many people in official leadership positions wouldn’t follow if their lives depended on it.

Pull leaders take responsibility for the success of their organization and their people

Responsibility isn’t given; it’s taken. The loss of faith in American business starting earlier this decade has been driven by a batch of CEOs who have chosen not to take responsibility for the consequences of their actions, even when the responsibility was required by law. Pull leaders take responsibility voluntarily, even when it’s optional. You want to change how your company does business, but you’re too junior to have an effect? So what! A corporate trainer saw students struggle with the company’s product, so he wrote up the shortcomings, proposed solutions, and sent the CEO a weekly dispatch. He took responsibility for leading a product quality effort, despite being a twenty-three-year-old new hire.

Pull leaders believe that success of the organization is their responsibility, no matter what their job titles are. They don’t have to do all the work themselves, but they have to make it possible for everyone else to succeed. They lose sleep worrying if they’ve done enough for their people to be great in their jobs. They hope they’ve provided the right tools and training. They ask constantly how they can create a culture that helps others achieve.

Because organizational success isn’t enough for them, pull leaders also take responsibility for helping their people succeed as individuals. They learn enough to encourage and support each person reach their goals, even goals that aren’t necessarily about work. Think about it for a minute. If you dream of attending a Red Sox game in box seats and your boss arranges it as a holiday present, wouldn’t you be inclined to be more loyal than if your boss gave out the usual all-expenses-paid trip to the annual cow tipping contest?

Pull leaders work to become attractive to others

In taking responsibility, pull leaders realize their greatest tool is themselves. So they work hard at perfecting that tool! You’d think Michelle LaBrosse of Cheetah Learning would be relaxing on a tropical island after building a highly successful multimillion-dollar business in less than five years. Nope. She reads constantly, attends top-level executive education programs, and is constantly asking how she can get better. Her people love her and she has no problem finding employees.

Becoming attractive isn’t just a matter of reading up on business. Pull leaders work on their interpersonal skills. They get their own lives in order, knowing full well that if they aren’t successful in their own lives, they don’t have the emotional well to draw from to be there for their people. Much to my surprise, in one Harvard Business School panel discussion, several highly successful CEOs mentioned that they meditate for fifteen to twenty minutes a day. They also advocated being socially involved and giving back to the community. By working to become better people, they became better leaders as well.

Pull leaders align and inspire with values

Values are the second most powerful force for bringing people together to achieve great things. Pull leaders know their own values, and demonstrate them when they act. And I’m not talking about impressive balcony speeches on “quality” or “competitiveness” or “valuing people.” Politicians give those speeches and aren’t exactly at the top of most people’s most-respected list. What matters to pull leaders are their values in action. They examine their own actions honestly and without judgment, discover what values they embody, and either change their behavior or choose to stand for the values they already embody.

The most powerful values message is sent when the pull leader is clearly taking a risk to stay true to his or her values. An engineer cared enough about quality to stand up in a department meeting and tell the development team that the decision to ship a low-quality product to meet a deadline was a betrayal of their commitment to quality. Risky? Sure. He could have gotten fired. But once word spread, he received great underground support as a steward of closely-held values.

Pull leaders are stewards of their organizations and employees

Stewardship is a key element of pull leaders. A steward is a caretaker of another’s property. A pull leader takes care of their organization and employees, without stepping over the line into behaving like the owner—even if they own 100 percent of the stock. Stewardship recognizes that organizations are created and maintained by everyone who works there. No matter who owns the stock, if everyone quits, there’s nothing left but an empty room.

In stewardship, a pull leader exhibits humility and appreciation for the organization they’ve started. Robert Cavett, founder of the several-thousand-person National Speakers Association, arrived at his annual conference banquet without his ticket. The new NSA member at the door refused him entrance. Rather than make a fuss with a melodramatic “Do you know who I am?” he returned to his room to get his ticket. His graceful handling of the situation turned the door guard into a lifelong devotee when she later found out (much to her horror) that she had turned away the organization’s founder.

Stewards don’t own the organization, nor do they own its results. Part of their humility is giving credit where credit is due: to the people in the organization who made success possible. You won’t find a pull leader trumpeting his own horn, but you will find him highlighting the hard work and dedication of his team.

Giving recognition is just one way pull leaders take care of their people. Did you catch that four-letter word? Yes, care. It’s a concept we don’t hear much about in business. Emotions are considered somehow undiscussable. Get over it, and start caring. Good stewards want people to succeed easily, not struggle. And they demonstrate their care however they can, maybe just with a birthday card or present. Maybe in much bigger ways. The head of a large nonprofit was also on the board of a local hospital. Employees needing medical care found themselves in a private room, receiving the best medical care available, and get well flowers by their bedside. He was a lousy leader in other areas, but people forgave his shortcomings and remained fiercely loyal when he showed he cared.

Pull leaders architect their social and organizational space

Pull leaders don’t just let space and culture happen. They actively shape the environment in which people act. The most obvious shaping is physical. They decide if an office will be all cubicles, all offices, or a mix of both. They choose whether to kept the walls a pleasant beige—a color that offends no one and everyone at the same time—or take a risk with artwork, edgy furniture, and exposed brickwork in a loft. They pay attention to whether the space promotes the kind of interaction people need to be successful. For engineers, it may mean large open areas for collaborative brainstorming. For personal financial planners, it may mean quiet offices where they can meet their clients in private. Internet bubble companies were famous for foosball tables in funky spaces that attracted the best and brightest employees available. The bubble burst, but the principle remains: space matters. It powerfully shapes culture, and pull leaders use it deliberately.

Actually, I’ve lied just a bit: Pull leaders shape the cultural space as well as the physical space. A critical part of culture is how decisions get made. If a pull leader truly believes in people, there’s no better way to show it than to let those people take the lead in shaping the organization. Let them design the environment, set space requirements, and create the work world that will best lead them to success.

This is where we find the fundamental paradox of pull leadership: People most want to follow leaders who don’t order them around, but rather give them the freedom and opportunity to be an active part in shaping their own lives.

Pull leadership isn’t easy

Not many leaders practice pull leadership because, at its heart, it’s about recognizing that the leader isn’t perfect, and that an organization’s power comes from everyone who comprises it. This flies in the face of America’s deepest cultural image: the Wild West pioneer, staking out uncharted territory and holding it single-handedly. But rugged individualism is nothing more than a romantic myth in a world as complex as ours. If you doubt it, try living with a broken water main or no power for a week.

We can still look to the pioneer for inspiration, however. The pioneer’s greatest quality is the courage to face the unknown—and that we still need in great measure. Developing pull leadership skills demands as much courage as that pioneer had, only this time the territory is mental. Develop the courage to admit you don’t have the answers; the courage to admit your success depends more on others than on what you can do yourself; the courage to trust them; the courage to stand for your values even when it means making unpopular decisions; and the courage to rely on attraction rather than giving orders.

None of this is easy. But it’s how the world works today, and the rewards of becoming a leader who can inspire will be well worth the journey.

Acknowledgements: My thinking about “pull leadership” has been shaped in part by the work of Peter Senge’s systems thinking; Peter Block’s Stewardship: Choosing Service over Self-Interest; and Jim Collins’s Level 5 Leadership: The Triumph of Humility and Fierce Resolve.

© 2004 by Stever Robbins. All rights reserved in all media.

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Most people are not in official positions of leadership and yet we wish to do all we can to help the organization succeed. Bringing leadership skills to the table would benefit all. Since we aren’t responsible for setting the “vision” for the company, where do we fit in? Should we just be extensions of the real leader or is vision something beyond our concern? Should we just focus on issues at our level and perhaps one level above? I loved your example of the fellow who found fault with his company’s product and worked to change it, but I think where I’ve worked that kind of behavior would just get you fired. Is there something a bit more tamed down that you could offer?

You caught me. Sure, you can lead from anywhere in an organization; it’s probably the most common way organizations are led. (Sadly, many CEOs aren’t perceived as leaders by their own organizations.) With command-and-control leadership, it’s all about giving orders, so you need the title. But in most companies, you can be a powerful leader anywhere in an organization by adapting the “pull leadership” principles of responsibility, stewardship, and values.

Pull leaders take responsibility for an organization and the people who make it up

The key to leadership at any level is writing a new job description: My job is making the company, and its people, successful.

Taking responsibility for success is first on your agenda. Don’t confuse responsibility with authority! Responsibility is totally different; it’s an attitude. Want proof? Just watch Ken Lay, who had absolute authority at Enron, abused it, and wholly declines to take responsibility. You can do better than that. Mentally, decide to start acting as a leader rather than waiting for permission or direction.

Believe it or not, this can be leadership’s greatest challenge. The CEO of a company where I was President said (yelled, actually) that I was acting too much like a consultant. After two days in denial, I admitted it was true and asked: “What would I do differently if I owned this company?” The answer flashed up in an instant: fire an incompetent staffer and build a “quick and dirty” system to move us forward. The attitude made all the difference.

Acquire the attitude by asking what you’d do if you were in charge. Imagine yourself in the corner office, writing out paychecks and company expenditures from your personal bank account. With an attitude of responsibility, you’ll be asking if you’re getting your money’s worth? Is the company working on the right projects? Is the culture functional? Just taking the attitude of “I can be responsible for the group’s success” will start to pervade your presence.

If you’re going to take responsibility for the organization, you must take responsibility for the people as well. This is super important if you’re leading from below. A CEO can grind people down and no one calls her on it. She can’t be fired. You can. But you won’t, if you’re taking responsibility for the success of the people, as well as the organization. Decide you’ll start looking out for your co-workers, your boss, and yourself.

Pull leaders are stewards for their organizations and people

Here’s where responsibility becomes action. Take care of your organization. Unlike a CEO or President, you can’t set company direction. But you can take the direction top management sets and make it your job to turn that direction into reality.

Start figuring out how your business works. Read business books. Talk to people from other functions in your spare time. Learn what they do and why. You’ll get a sense for how it needs to be nudged going forward. As the low person on the totem pole, start by making suggestions here and there and offering to help. Do a small project on your own time that benefits the company in a visible way. If people know you’re genuinely curious and concerned about helping things get better, they’ll be inclined to work with you. More importantly, they’ll start looking to you as someone who drives success.

Become steward of your group

Every team you’re on is a chance to be a steward. The teams have a charter or a goal they’re supposed to reach. You can’t set the goal, but you can make sure you understand it and then become the “go-to guy” for keeping things moving. If the team stalls, figure out why and offer to help the team leader restart it. Some people just attend to their own work, and they’re viewed (rightly) as good technical contributors who must be managed to be valuable.

Sample Values to Consider When Matching Yourself to Your Organization

A sales team was not making sales. The more time went by, the more sales weren’t happening. One member of the team finally interviewed everyone on the team and realized that half the team was stalled waiting for input from the other half, while the other half was stalled waiting for input from the first half! He got everyone in a room, had them exchange information, and three weeks later, calls were again being made and the pipeline was starting to fill.

If you attend to everyone’s work, and help the entire team be successful, you’re acting as a leader in a tangible way.

Become steward of your co-workers

It’s not enough to care about the group. Your co-workers’ success is important, even if you don’t like them! What are their hot buttons? What are their strengths? When do they best shine in their jobs? Once you know, start watching out for them. Do you hear of a project perfectly suited for a teammate’s career aspirations? Help them apply and become a champion for them. If they’re running into problems, show concern. Share ideas for how they can overcome their obstacles.

Keep people going by helping them make their job part of a larger success. After all, group goals only matter if they further the company’s overall goals. Keep the connection in mind, and help others “get” the connection. Even a janitor enables a company’s success by freeing people to work without the distraction of maintaining their space. There’s pride to be taken; help them take it!

When you help people find their pride and become more successful, they’ll start supporting you in return. Over time, you’ll find more people taking you seriously. You’ll have the support to make audacious suggestions, have people nod in agreement, and get the attention of the people who can make your ideas happen.

Remember that the boss and the boss’s boss are important co-workers! Know their motivations, hot buttons, and goals. Read your company’s annual report. Be able to talk their language. When your ideas start making it higher in the organization, you want them to be hearing their own success in your words. Without this groundwork, you risk triggering territory wars — not a pleasant prospect.

If you keep a strong link to the company’s success and the success of the people involved, you may find yourself with the authority to match your responsibility sooner than you think.

Lead by living the company’s values

You’ll succeed as a leader only if you’re a living example of your values. What causes do you champion? How do you behave with others? What decisions do you make? Now ask yourself what values your answers demonstrate. If those values don’t align with your organization, change yourself, change organizations, or tone down your leadership aspirations. Values, if clear and consistent in behavior, are a powerful glue that holds an organization together.

It may be tricky to identify your organization’s true values. Values are often unstated, and when they are discussed, the “espoused values” may not match how people really behave. The important values in the workplace often cluster around people, product, and organizational health. See the sidebar for sample values to consider when matching yourself to your organization.

Ethical values are the easiest to identify, make the most powerful statement, and carry the greatest risk. At Stanford Graduate School of Business last week, incoming MBAs were discussing their experiences with ethical issues on the job. Two of the group had taken major ethical stands at their companies as junior employees. One had championed workplace safety, while the other had asked her company to forgo investing in an ethically dubious company. Fortunately, both had been successful in their causes.

That isn’t always true. “Whistle-blowers” may get tremendous respect from our private selves, but they’re rarely appreciated by society at large or in the organization whose secrets they reveal. There’s a fine line between championing values by living them and stepping over the line and “betraying” your company. Oddly, people react more intensely to an employee “betraying” their company than a company betraying its employees (or society!). I don’t know when companies became more important to us, emotionally, than our people and communities, but that’s how we react.

You have to decide where your line is in stepping up with your values. Personally, I’ve taken several ethical stands in my career that haven’t won me brownie points with management. Those stands have, however, led me to be perceived as a powerful leader by the people around me. Was it worth it? Yes. I’m proud of the person I’ve become. But in terms of career growth at those companies? Well… I’m not working there any more.

Leadership isn’t about titles. It’s about behavior. If you live your values, take care of your organization and its people, and step up to the plate with responsibility, you’ll be a leader in the true sense of the word. Your title won’t matter. Your influence, the respect you garner, and the success you bring will be the true proof of your leadership.

© 2004 by Stever Robbins. All rights reserved in all media.

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